VU Polytechnic's response to the coronavirus (COVID-19)

Victoria University (VU) Polytechnic is open for business, with a ‘safety-first’ approach to on-campus classes and activities. Our priority is always the safety, health and wellbeing of our students, staff and community.

Frequently asked questions (FAQs)

Are any courses currently running?

Yes, courses are running. VU Polytechnic is committed to delivering courses in a safe learning environment. This could mean your course is delivered face-to-face, online or both. Online learning solutions have equipped teachers with innovative e-learning strategies to improve student engagement and achieve significant learning developments with digital resources.

All practical and hands-on learning and assessments are being delivered on campus. Students now have access to specialist facilities relating to their course, including access to Victoria University's Sunshine Campus, where a majority of construction and trades programs are run, hair and beauty equipment at Aura, VU's salon and commercial grade hospitality equipment at VU's Footscray Nicholson Campus.

Teachers and learning staff are implementing tightly controlled safety measures to ensure student and community wellbeing, while continuing to deliver the skills and knowledge to supplement jobs in demand within Melbourne's west.

Are campuses currently open?

All VU campuses are open. The government recommendation to work and study from home has been removed and on-campus activity is steadily increasing.

VU students are expected to comply with government requirements and VU's safety processes:

  • Anyone attending campus must be fully vaccinated against COVID-19
  • You must use the QR check-in at each building on campus. Staff and students are also required to complete the COVID screening in the VU Safe App.

  • You are highly recommended to wear a face mask indoors, especially if you can't stay 1.5m away from other people. Carry a mask with you at all times (unless you are exempt).

  • We take all necessary actions to keep the VU community safe. If you have any COVID-19 symptoms, no matter how mild, please get tested and isolate immediately until the results of that test are known.

  • Teaching and learning (in-person or online) location is dependent on the course. 

What is happening with onsite assessments?

You will be notified via your VU student email if you need to undertake any onsite assessments.

How will I be updated on the latest developments in my course?

Please keep checking your student email account and check the updates on our website as we will be in touch with more detailed communications on next steps.

Ensure your contact details are up to date on MyVU.

Where can I ask questions about my individual situation?

Please continue to communicate via email with your teachers regarding course requirements and your individual situations.

Alternatively, contact our Student Services team for support.

Support services include:

How can I start studying at VU Polytechnic?

Supported remote learning

My VU & VU Collaborate

The MyVU portal:

You can login to the MyVU portal to access things like fee information, student email, password resets and free programs to download. Go to the VU Polytechnic website, then on the top menu select MyVU. If you are unsure of your student ID, contact VUHQ on 03 9919 6100. or are experiencing difficulties logging in, visit AskVU.

Using VU Collaborate you can:

  • View course content and materials
  • Upload and complete assessments online, such as assignment submission and quizzes
  • Communicate and collaborate with your peers, teachers and instructors
  • Stay up to date with your learning progress.

VU Collaborate can be accessed by following the steps below:

  1. We recommend that you use Google Chrome as the preferred browser.
  2. Navigate to VU Collaborate
  3. Log in with your “s” number (i.e. s1234567) and your AD login password (same as computer and email login).

You can also access VU Collaborate from your MyVU Portal:

  1. Navigate to MyVU
  2. Enter your Student ID and Password, then select login.
  3. Once logged in to MyVU, click on the VU Collaborate link in the side menu.

All students have access to a Student Guide with details on how to navigate in VU Collaborate. This guide is comprised of:

  • Login information
  • Accessing learning content
  • Undertaking assessment
  • Viewing your course progress.

For further help:

  • Your first point of contact for any VU Collaborate issues is your teacher. Email your teacher with the details of the issue and they will contact you to assist.
  • If you are having difficulty in accessing the MyVU Portal, you can contact IT Service Desk on 9919 2777
  • If you are unsure of your Student ID, contact the VUHQ on +61 3 9919 6100
  • Ask through AskVU

Zoom classrooms

How you access the Zoom virtual classroom depends on the way your educator has set up your classroom. Please check the VU Collaborate Help Guide for information and step-by-step guides.

VU library services

VU has seven libraries across its campuses, which offer a variety of facilities and services. A wide range of online services are also available. Please refer to the library opening hours webpage for the latest information.

Checking in with VU Employ

VU Employ is here to help with your resume, cover letters, key selection criteria, mock interviews and general employment enquiries.

We'll provide you with the support and advice you need:

Engaging with the Learning Hubs

The Learning Hub continues to provide academic and career guidance for all students.

Learning Hub Tutoring, our 24/7 online study support service, is always available for students. It offers:

  • one-to-one live tutoring
  • feedback and guidance on written work, assignments, CVs, job applications and more within 24 hours
  • assistance with maths skills via live chats with tutors
  • group chats with your classmates to work on assignments or projects together, anywhere, anytime.

Every VU student can access four hours of Learning Hub Tutoring services each semester.

You can access the Learning Hub Tutoring website with your Student ID and password.

Email: [email protected].

Accessing support services

Our support services are available for appointments.

Support services include:

Student Services are still open to provide support:

    For further updates on the University's response to COVID-19 please continue to monitor:

    Further information & advice

    For information on how our university will be delivering our degree and other higher-education programs see Victoria University's Coronavirus (COVID-19) FAQs.

    This page details official advice, including:

    • health advice
    • health advice in other languages
    • education advice
    • international student advice.

    Current students

    Current students at VU – coronavirus (COVID-19) FAQs includes information about:

    • VU facilities and services
    • IT and technical support
    • health advice and support
    • financial assistance.

    International students

    International students at VU – coronavirus (COVID-19) FAQs includes information about:

    • visas and your confirmation of enrolment
    • insurance and travel
    • fees and financial support.

    Future students

    Future students at VU – coronavirus (COVID-19) FAQs includes information about:

    • applications and course dates
    • insurance and travel
    • fees and financial support.