VU Polytechnic's response to the coronavirus (COVID-19)

Victoria University (VU) Polytechnic's priority is always the safety, health and wellbeing of our students, staff and community. To help keep the VU Polytechnic community safe, we have made changes to how we deliver our courses.

Frequently asked questions (FAQs)

Are any courses currently running?

Yes, VU Polytechnic has transitioned on-campus courses to remote and flexible digital learning. Online learning solutions have equipped teachers with innovative remote learning strategies to improve student engagement and achieve significant learning developments with digital resources.

For a limited number of courses, practical and hands-on learning and assessments that cannot be conducted remotely, are being delivered on campus. This is to progress vocational training and allow for continued student course progression and success.

This is predominantly occurring at Victoria University’s Sunshine Campus, where a majority of construction and trades programs are run. Students enrolled in a limited number of courses now have access to specialist facilities relating to their course, including access to music equipment at Kindred Studio, hair and beauty equipment at VU’s Moss Salon and commercial grade hospitality equipment at VU’s Footscray Nicholson Campus.

Teachers and learning staff are implementing tightly controlled safety measures to ensure student and community wellbeing, while continuing to deliver the skills and knowledge to supplement jobs in demand within Melbourne’s west.

You will be notified if you are required to attend campus for practical and hands-on learning and assessments. Please check your VU email for updates from your course coordinators and teachers.

Are campuses currently open or closed?

VU has restricted access and closed some of the buildings. Students can still access the internet, PCs and printing facilities via a number of student spaces on campus including:

  • City Flinders – level 9
  • Footscray Park – building P, level 1 and building C, level 2
  • Werribee – building 1, ground level, Library space (excluding library collection).

Strict social distancing is expected in these areas and will be monitored by Security. During this time, please respect the need for social distancing and the job of Security as they ensure the health and safety of you and other students in our community. Books can be returned to VU Library return chutes which are external to most VU campus libraries. At the same time, items can be renewed automatically as per current process.

Buildings that are closed:

We will close other buildings if required.

What is happening with on-site assessments?

You will be notified via your VU student email with if you need to undertake any on-site assessments.

How will I be updated on the latest developments in my course?

Please keep checking your student email account and check the updates on website as we will be in touch with more detailed communications on next steps.

Ensure your contact details are up to date on MyVU.

Where can I ask questions about my individual situation?

Please continue to communicate via email with your teachers regarding course requirements and your individual situations.

Alternatively, contact our Student Services team for support.

If you need to speak to a Course & Unit Advisor, please either email or book an appointment that will be conducted by phone.

Our support services will be providing phone appointments to ensure that we maintain social distancing requirements.

Support services include:

We will continue to keep you updated of any further developments on VU’s response to the rapidly evolving situation.

How can I start studying at VU Polytechnic?

Supported remote learning

VU Collaborate

On VU Collaborate, you can access clear instructions about any changes to the delivery of your unit, including whether your class will be run on Webex or Zoom.

For students who have not used VU Collaborate before, help can be found by accessing the Getting Started Help Guide.

Once on your unit page, get familiar with the site and review the learning materials found on it.

Your VU Collaborate learning space includes a range of other learning tools and materials to support you in your studies. You can use the group and chat functions to talk to classmates and plan group assignments.

Please ensure that you are logged in to your unit space and ready to begin your class at the start time as outlined in your timetable. It’s a good idea to get prepared in advance of your online study if you have not studied with VU in this way before.

If you run into any technical issues or have challenges on the day, ensure you let your academic know as they may be able to assist. You can find their contact details on the unit site.

Find help:

  • If you are unable to find your teacher's details, you can use ‘instant messaging’ to contact them.
  • For troubleshooting assistance, you can review the student VU Collaborate help site.
  • Or you can speak with one of our Student Advisors in the contact centre via live chat or calling +61 3 9919 6100.

Zoom classrooms

How you access the Zoom virtual classroom depends on the way your educator has set up your classroom. Please check the VU Collaborate Help Guide for information and step-by-step guides.

Zoom practice sessions are running daily, where you can ask questions and test out various features.

Go to the VU Collaborate Student Induction space (available to all students), then Communication tab, select Zoom classrooms, then join Zoom room for students to test features and ask questions.

Practice session times: daily 2pm until Friday 3 April.

Webex virtual classrooms

To fully participate in a Webex virtual classroom, it is recommended that you work from a computer enabled with a webcam, speakers, and a microphone. You may also like to use a headset or a headphone with an attached speaker.

A step-by-step guide can be found on the VU Collaborate Help Guide

VU library services

When you are off-campus, you need to log in with your student ID and password to view full-text items when:

  • searching across our range of resources with Library search
  • accessing individual databases
  • accessing individual eJournals

Check Library Guides for step-by-step instructions and short videos on topics such as:


To read e-books online or, to read an e-book offline (no internet access required), you first need to download the e-book via a secure internet connection.

Depending on the e-book provider, you can simply download PDF chapters, or in some cases download the whole book using Adobe Digital Editions (free software).

Referencing support

For referencing support, see 'referencing guides' or VU EasyRef, an easy-to-use referencing tool:

Checking in with VU Employ

VU Employ is here to help with resume, cover letters, key selection criteria, mock interviews and general employment enquiries

We are conducting short career consultations over the phone or via skype or Zoom. Our services will be available to you remotely and online. Keep an eye out for upcoming online workshops.

We’ll provide you with the support and advice you need:

Engaging with the Learning Hubs

The Learning Hub continues to provide academic and career guidance for all students and has transitioned our services fully to an online environment. Our Essential Activities will be available as online modules via the Learning Hub Activities VU Collaborate space, and as Zoom sessions where you can engage and interact with the facilitator and your peers.

Lookout for details on how to book via the VU App and the Learning Hub Online.

Drop-in sessions in areas such as Writing, Maths, Business and Careers will also be available as Zoom sessions.

Learning Hub Tutoring, our 24/7 online study support service, is always available for students. It offers:

  • one-to-one live tutoring
  • feedback and guidance on written work, assignments, CVs, job applications and more within 24 hours
  • assistance with math skills via live chats with tutors
  • group chats with your classmates to work on assignments or projects together, anywhere, anytime.

Every VU student can access four hours of Learning Hub Tutoring services each semester.

You can access the Learning Hub Tutoring website with your Student ID and password.

Don’t worry if you run out of online time, our friendly Learning Hub team can help you access more hours, just get in touch with us.

Email: [email protected].

Accessing support services

Our support services will be providing phone appointments to ensure that we maintain social distancing requirements.

Support services include:

Student Services are still open to provide support:

    For further updates on the University's response to COVID-19 please continue to monitor:

    Further information & advice

    For information on how our university will be delivering our degree and other higher-education programs see Victoria University's Coronavirus (COVID-19) FAQs.

    This page details official advice, including:

    • health advice
    • health advice in other languages
    • education advice
    • international student advice.

    Current students

    Current students at VU – coronavirus (COVID-19) FAQs includes information about:

    • VU facilities and services
    • IT and technical support
    • health advice and support
    • financial assistance.

    International students

    International students at VU – coronavirus (COVID-19) FAQs includes information about:

    • visas and your confirmation of enrolment
    • insurance and travel
    • fees and financial support.

    Future students

    Future students at VU – coronavirus (COVID-19) FAQs includes information about:

    • applications and course dates
    • insurance and travel
    • fees and financial support.