CPCPCM2039A - Carry out interactive workplace communication
Overview
This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
- complete written reports and other relevant documentation;
- enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand;
- negotiate with employers; use language and concepts appropriate to cultural differences;
- use and interpret non-verbal communication, such as hand signals;
- initiative and enterprise skills to identify and report to appropriate personnel any faults in tools, equipment or materials;
- documentation from a variety of sources;
- material safety data sheets (MSDS);
- signs;
- work safety procedures and instructions;
- report hazards, risks and faults in equipment;
- work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities;
- access and understand site-specific instructions in a variety of media, and;
- use mobile communication technology.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
As part of a course
This unit is studied as part of the following course(s):